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Patient Information

 

Welcome to the Rowley, MA dental practice of J. Peter St. Clair, DMD. We are dedicated to establishing lasting relationships with our patients based on trust and respect, but we also love having the opportunity to build relationships with our new patients. We take the time to make sure we offer the right treatment for your unique oral health care needs, and we always pay attention to your questions, concerns, and goals. Our patients never feel pressured to choose a specific treatment option. Instead, we present them with the potential treatments and help them find the one that best meets their unique needs. Contact us to find out more or schedule an appointment.

Patient Portal

Are you a new or existing patient wishing to view your invoices, complete new patient forms, or update your contact information? Login to our convenient online payment portal below.

Patient Forms

Your First Appointment Patient Questionnaire Health History Form Privacy Practices Privacy Practices Acknowledgement Office Policy

Financial Policy

In order to maintain operation of our office in the highest standard of comprehensive care, it is necessary to have firm financial arrangements prior to staring treatment. . You should never have any treatment done until you are fully aware of the costs involved. This is your responsibility and we will do our best to make sure there are no surprises.

We offer “in-house” financing up to 10 months in many cases and also use 3rd party financing companies for longer terms.

To make payment for services as convenient as possible, we accept all major credit cards, personal checks and/or cash. We also offer CareCredit and Lending Club for extended pay options. Click here to learn more about CareCredit and here for Lending Club.

To patients with dental insurance

We understand that patients want to make the most of their insurance coverage, and we’re happy to help. However, we don’t think the type or amount of dental insurance coverage patients have should adversely affect the quality of treatment they receive. We attempt to give you an accurate estimate of your insurance coverage. However, it is your responsibility to understand your specific insurance plan and its benefits. The amount not covered by your insurance is payable in full at the time of service. If your insurance company fails to forward payment after 30 days of treatment, the responsibility for payment becomes yours.

For patients with extensive treatment plans

We do offer payment plans for up to 60 months for those who qualify. If you are interested please click here to learn more about CareCredit.

We are unable to carry balances over 30 days. Finance and repeat billing charges are applied to all overdue accounts.

We request 48 hours notice for any appointment change. It is our policy to charge a fee for any appointment that breaks this criteria. A broken appointment is one that you either do not show up for or do not cancel prior to 48 hours of your scheduled appointment. If your appointment was scheduled for a Monday you must cancel your appointment by Thursday of the previous week, as we do not have office hours Friday. We do not accept cancellations left on our answering machine. Such policies are standard practice for health care providers who work one-on-one with patients.

Please feel free to ask any questions you may have about our policy.