Seeing Dental Treatment from the Patient’s Viewpoint
Patients see things differently than dentists. Often, what is important to dentists is not important to patients and vice versa. This seems like the hysterical discovery of the obvious, but dentists often have a blind spot when it comes to seeing things from a patient’s viewpoint.
We often have a similar blind spot in our ability to communicate with patients. When asked to rate their ability to communicate with patients, 60% of physicians rated themselves in the top 10%.
Dentists would probably have similar results.
Communication is key to any relationship. Why then do healthcare professionals, dentists specifically, often have poor communication skills with their patients? There is no one answer to this question, but we (dentists) all struggle with communicating with patients at some level. (more…)
Happy Thanksgiving! While we may be giving thanks for the many blessings in our lives, we also often need to battle the stressors.
One of the most difficult areas to address as a dentist, are issues concerning aging patients, specifically those who require assisted or nursing care. Dental care tends to suffer with these patients and often leads to failing teeth. Prevention is key.
We all have people we look up to, whether in our personal or professional life. One of those people in my professional life is the late Dr. LD Pankey. Dr. Pankey was a true visionary. There is an advanced dental education institute named after him in Florida, where dentists learn from his influential teachings.
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Dentistry is one of those things in life….as with most things…. that people view in different ways. Some are interested in their appearance, some are interested in their health, some both, and others none of the above. A major role of health care providers is to make patients aware of the possibilities to improve their quality of life. When our services are perceived as a commodity, expectations are often not achieved.